MARS BETTA TECHNOLOGY LIMITED (hereinafter referred to as "Marsbetta", "we", or "the Company") values your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and how you can exercise your relevant rights when you visit the official Marsbetta website, browse website content, submit inquiry forms, select website language, play videos, download files, or otherwise interact with us.
Please read this Privacy Policy carefully before using this website or submitting personal information to us. If you do not agree with the relevant processing methods in this policy, please do not submit personal information, and you can contact us through the methods listed at the end of this policy. You can still browse most of the public content of the website without submitting inquiry forms or agreeing to non-essential Cookies.
This policy applies to the official Marsbetta website and its Simplified Chinese, Traditional Chinese, English, Japanese, and Korean pages, as well as functions such as inquiry forms, language recommendations, statistical analysis, video playback, and file downloads within the website.
This policy does not apply to websites, applications, or services operated independently by third parties. If this website contains third-party links, the third party will process information according to its own privacy policy; it is recommended that you read their privacy statements before using related services.
MARS BETTA TECHNOLOGY LIMITED is the responsible entity for the personal information processing activities related to this website. If you have any questions about this policy or personal information processing, you can send an email to [email protected].
We follow the principles of lawfulness, fairness, transparency, and necessity, and only collect information necessary to achieve the purposes described in this policy. Depending on how you use the website, we may process the following categories of information.
| Information Category | Possible Content | Collection Method |
|---|---|---|
| Information you proactively submit | Name, email address, company or organization name (if applicable), inquiry topic, requirement description, message content, and other information you proactively provide | You fill out and submit an inquiry form, or contact us via email |
| Marketing preference information | Whether you choose to receive product, service, and event information, as well as records of consent, withdrawal, or unsubscription | You proactively check the marketing option in the inquiry form, or contact us via unsubscribe links or email |
| Device and network information | IP address, device type, browser type and version, operating system, interface language, network, and basic technical logs | Automatically generated by servers or related technologies when you visit the website |
| Usage and interaction information | Visited pages, source pages, visit time, stay and session information, as well as interaction records such as page views, button clicks, form openings and submissions, video playback, and file downloads | Collected through website logs, Cookies, and analysis tools such as Google Analytics 4 |
| Language and region information | Country or region-level information determined based on IP address, system suggested language, your final selected language, and language preference Cookies | Generated through the region identification service provided by ipdata and the website language setting function |
| Communication and processing records | Our replies to your inquiries, subsequent communication content, request processing status, and verification records required to process personal information rights requests | Generated when you communicate with us and when we process requests |
We will not ask you to provide sensitive personal information unrelated to the inquiry through the official website inquiry form. Please do not fill in ID numbers, bank card information, account passwords, precise locations, medical information, or other unnecessary sensitive content in the message. If you proactively provide such information, we will only process it to the extent strictly necessary to process your request and permitted by applicable law.
This website will not proactively obtain your precise GPS location for the language recommendation function. Language recommendations are usually made only based on the country or region-level information corresponding to the IP address, and you can ignore the system suggestions and choose other languages yourself.
We may process personal information based on fulfilling your requests, maintaining the normal operation of the website, protecting the security of the website and users, obtaining your consent, fulfilling legal obligations, or achieving reasonable business interests. Specific uses are as follows.
| Processing Purpose | Main Information Used | Description |
|---|---|---|
| Receive and process inquiries | Form information, email address, message content, and communication records | Reply to your questions, understand cooperation or service needs, and conduct necessary subsequent communication |
| Send marketing information | Email address, name (if any), marketing consent, and unsubscription records | Send you Marsbetta product, service, and event information only after you proactively check to agree |
| Provide and maintain website functions | Device and network information, technical logs, and language preferences | Display correct pages, save your language choices, troubleshoot faults, and maintain stable website operation |
| Provide language suggestions | Country or region-level information corresponding to IP address, suggested language, and user choices | Recommend a more suitable page language on the first visit; the final choice is always up to you |
| Analyze and improve the website | Page visit and interaction information, device and browser information | Understand the usage of website content and functions, measure page effectiveness, and improve user experience |
| Ensure security and prevent abuse | IP address, access logs, request time, and abnormal behavior records | Identify spam submissions, malicious requests, security attacks, fraud, or other violations |
| Fulfill legal obligations and protect legitimate rights and interests | Forms, logs, and communication records related to specific matters | Respond to requests made by competent authorities in accordance with the law, handle disputes, or establish, exercise, and defend legal rights |
Inquiry replies and marketing consent are independent of each other. Submitting an inquiry form will not automatically add you to the marketing email list. The marketing option is not mandatory and is unchecked by default; even if you do not agree to receive marketing information, you can still submit the form normally and receive inquiry replies.
We will not make fully automated decisions that produce legal effects or similarly significantly affect you based solely on the information collected by the website. IP-based language judgment is only used to provide page language suggestions, not to identify your specific identity, nor will it restrict your access to other language pages.
Cookies are small text information stored by the website in the browser, which can be used to maintain website functions, record language preferences, or conduct access statistics. This website may use the following types of Cookies or similar technologies.
| Type | Purpose | Can be disabled |
|---|---|---|
| Essential Technologies | Ensure the normal operation of the website, security protection, forms, and basic network functions | Such functions are necessary for the operation of the website and usually cannot be disabled through Cookie settings |
| Language Preferences | After you proactively select the website language, remember the choice through identifiers such as mb_lang to avoid repeated prompts |
You can clear them through Cookie settings or the browser; after clearing, you may need to reselect the language |
| Statistical Analysis | Understand page visits and website interactions through Google Analytics 4 to improve the website | Where applicable law requires consent, they will only be enabled after you agree; you can withdraw at any time |
We use Google Analytics 4 (GA4) for website access statistics. GA4 may process device and browser information, technically processed network information, page paths, source information, and events such as page views, button clicks, form openings and submissions, video playback, and file downloads. We will not intentionally send names, email addresses, message bodies, or other form content that can directly identify you to GA4.
We use ipdata to identify country or region-level information based on the IP address in the access request, and generate suggested languages accordingly. This service only provides language suggestions, and the website will not force a jump because of system suggestions; the language you manually select will take precedence over system suggestions.
Where applicable law requires your prior consent, we will enable non-essential statistical Cookies after you select "Agree to Analytics"; if you select "Necessary Only" or have not yet made a choice, statistical analysis Cookies will remain disabled. You can change your decision through the Cookie selection entry at the bottom of the page, or delete or block Cookies in your browser. Blocking essential technologies or language preference Cookies may cause some functions to be unavailable, or make the website unable to remember your language choice.
We will not sell or rent your personal information, nor will we provide your form data to third parties for their own independent marketing purposes. To operate the website and achieve the purposes described in this policy, we may provide or open relevant information to entrusted service providers to the extent necessary.
| Service Provider | Main Purpose | Information that may be processed |
|---|---|---|
| Google Analytics 4 | Website access statistics, event analysis, and experience improvement | Device and browser information, pages and interaction events, network and session-related information |
| ipdata | Provide country or region-level identification results based on IP address, used to suggest page language | IP address, country or region-level identification results, and technical information required for the request |
| Amazon Web Services (AWS) | Provide website, interfaces, data storage, logs, security, or related cloud infrastructure | Form data, database records, technical logs, and information required to run services |
We require service providers to process information only to the extent necessary to provide the agreed services and to take appropriate confidentiality and security measures. Third-party service providers may also process necessary information in accordance with their applicable legal obligations and privacy policies.
We may also disclose necessary information in accordance with the law in the following circumstances: to comply with applicable laws, court orders, or lawful requests from competent authorities; to investigate and prevent fraud, cyberattacks, or other illegal acts; to protect the legitimate rights, safety, and property of the Company, users, or the public; and in company mergers, reorganizations, financing, asset transfers, or similar transactions, to be processed by the entity taking over the relevant business and assuming corresponding privacy obligations.
Because we use globalized cloud infrastructure and technical service providers, your personal information may be stored, accessed, or processed on servers outside your country or region. Different countries or regions may have different standards for the protection of personal information.
To the extent required by applicable law, we will take reasonable measures to protect information processed across borders, such as selecting service providers with appropriate security capabilities, agreeing on data protection obligations through contracts, restricting access rights, and adopting legally recognized cross-border transfer mechanisms or other necessary safeguards.
We only retain personal information for the period necessary to achieve the purposes of collection. Unless applicable law requires a longer or shorter period, or it is strictly necessary to handle disputes or protect legitimate rights, the main retention rules are as follows.
| Information Category | General Retention Rules |
|---|---|
| Inquiry forms, lead data, and subsequent communication records | In principle, no more than 24 months from the date of your submission or the last effective interaction |
| Website access and GA4 event data | Retained according to the period configured in the analysis system, in principle no more than 24 months; statistical results containing only summaries and unable to reasonably identify individuals may continue to be retained |
| IP language identification and technical logs | Retained for the shortest period necessary to achieve language recommendations, security protection, and troubleshooting, in principle no more than 24 months |
| Marketing consent and unsubscription records | Retained until you withdraw consent, unsubscribe, or the relevant marketing purpose ends, in principle no more than 24 months after the last effective interaction; necessary unsubscription suppression records may continue to be retained to the minimum extent necessary to achieve the cessation of sending |
When you unsubscribe from marketing information, we may retain a minimum of unsubscription records to ensure that we no longer send you rejected marketing emails. Information in backups will be cleared according to the backup rotation and deletion cycle; before complete clearance, we will not use it for purposes other than recovery, security, or disaster response.
After the retention period expires, we will delete the information, perform irreversible anonymization processing according to the actual situation, or restrict its use when the law requires continued retention.
We will take reasonable administrative, technical, and organizational measures to protect information based on the nature of personal information and processing risks, including transmission encryption, access control, least privilege, identity authentication, logging, backup and recovery, security monitoring, and necessary management of service providers.
We only allow authorized personnel to access personal information due to work needs, and require relevant personnel to assume confidentiality obligations. If a personal information security incident occurs that may affect your rights and interests, we will take measures to control risks, investigate and fix problems, and notify relevant regulatory authorities or affected persons when required by applicable law.
Internet transmission or electronic storage methods cannot guarantee absolute security. Please properly protect your devices and email addresses, and avoid submitting unnecessary sensitive information through public message areas.
Depending on the applicable laws in your location, you may have the right to request access to, copy, correct, supplement, or delete the personal information we hold, and you may also have the right to request restriction of processing, object to specific processing, withdraw consent, obtain portable data, or lodge a complaint with a competent regulatory authority.
If the relevant processing is based on your consent, you can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. If you have checked the marketing consent, you can click the unsubscribe link in the marketing email, or send an email to [email protected] to request to stop sending. After we process the unsubscription request, we may still send you non-marketing communications related to existing inquiries, security matters, or legal obligations to the extent necessary.
To exercise your personal information rights, please contact us at [email protected] and explain the content of your request. To prevent others from unauthorized access, modification, or deletion of your information, we may ask you to provide reasonable identity verification information, but will not ask for materials unrelated to the verification purpose. We will process and reply within the period prescribed by applicable law; if an extension, refusal, or reasonable fee permitted by law is required due to the complexity, repetition, or obvious lack of reasonable basis of the request, we will explain the reasons.
You can also manage non-essential Cookies through your browser or the Cookie selection entry at the bottom of the page. Withdrawing consent for statistical analysis will not affect the processing legally completed before the withdrawal.
This website is primarily intended for businesses, partners, and users interested in Marsbetta products or services, and is not specifically directed at minors under the legal age of digital consent in their country or region. We do not knowingly collect personal information from minors through this website. If you believe that a minor has submitted information to us without proper authorization, please contact us at [email protected]; after verification, we will take reasonable measures to delete or process the relevant information in accordance with the law.
We may update this policy due to changes in website functions, business processes, third-party services, or applicable laws. The updated version will be published on the privacy policy page of this website; if the changes will have a material impact on your rights or the way personal information is processed, we will notify you through website prompts or other reasonable means to the extent required by applicable law. It is recommended that you review this policy regularly.
If you have any questions, comments, or requests regarding this Privacy Policy, our personal information processing practices, or your rights, please contact:
MARS BETTA TECHNOLOGY LIMITED
Email: [email protected]